SALESFORCE SUPPORT SPECIALIST

About Cara Collective
Cara Collective seeks to fuel a courageous national movement to eradicate relational and financial poverty.
Through our four entities – Cara, Cleanslate, Cara Connects, and Cara Plus – we engage job seekers, employers, and other
organizations across the country to break the cycle of poverty through the power and purpose of employment.
At present, we produce 1,000 jobs each year; however, our results don’t just end with employment. Today, we take the
insights gained over the past 30 years to equip other organizations and employers with practices to help build a more
inclusive economy. Learn more at www.caracollective.org.

About the Role
The Salesforce Support Specialist is part of Cara Collective’s Technology Team, which evaluates, develops, and maintains
Cara Collective’s technological toolset and shared knowledge base. The Salesforce Support Specialist is responsible for
maintaining a sophisticated Salesforce & Data environment that supports the enterprise-wide, mission-driven work of Cara
Collective.
In addition, the Salesforce Support Specialist will contribute organizational knowledge management in the area of user
technology and organizational technical health. The Salesforce Support Specialist will partner on projects with Cara
Collective’s Director of Technology & Data, Managed Service Provider, other Technology Team members, Chief Financial
Officer, Chief Operating Officer, and others.

Outcomes
Cara Collective has approximately 100 active licensed Salesforce users. Salesforce is Cara Collective’s primary database for
all programmatic, business, fundraising, and financial data (integrated with FinancialForce). The Salesforce Support
Specialist will engage in collaborative projects and tasks with all departments, and in partnership with others on the Cara
Collective’s Tech Team.

The Salesforce Support Specialist is responsible for internal leadership of Cara Collective’s enterprise-wide use of
Salesforce, FinancialForce, and related tools (e.g., Conga), to the ongoing upkeep and efficiency of our Salesforce
environment, and to other related technology projects from time to time. These projects contribute significantly to Cara
Collective’s ability to carry out its community-advancing work.

Reports To
Director of Technology & Data

Direct Report(s)
N/A

The Responsibilities of the Salesforce Support Specialist:
Salesforce Maintenance & Help Desk (85%)
• Uphold system architecture and data integrity.
• Partner with the Senior Salesforce Administrator in managing relationships and work products of 3rd party
consultants and vendors in the further development of Cara Collective’s Salesforce instance.
• Maintain system security, user profiles, and licensing.
• Maintain and implement Salesforce report management standards and organizational schema. Create, organize,
and archive reports and dashboards.
• Field help desk requests related to data maintenance, data merges, data cleanup, and Salesforce reporting.
• Facilitate FinancialForce support by acting as liaison between Cara Collective’s Finance team and FinancialForce.
• Perform regular data cleanup within Salesforce, with particular attention to de-duplication of records.
• Perform regular data cleanup and migration between Salesforce and relevant systems, often including data
manipulation and data transformation in Excel.
• Data summarization and analysis for Cara Collective promotional materials, funder proposals and reports, internal
improvement efforts and strategy, and/or ad-hoc requests.
• Assist and empower staff across the enterprise in the performance of their own independent data analyses.

Technology Team Support (15%)
• Work alongside Tech Team colleague(s) on technical and user-oriented documentation and training for new/current
processes.
• Support other Tech Team regular processes, such as new hire setups.
• Support the Tech Team on relevant system and network projects and/or issues as required.

Qualifications
• A minimum of 3 years of data management experience, with Salesforce experience and ideally Salesforce Admin
Certification.
• No degree requirement, but relevant education includes degree or coursework in Information Systems, Business,
Computer Science, Library Science, or other relevant disciplines.
• Expertise and comfort in using Excel for data manipulation and data transformation, including use of advanced
Excel formulas.
• Professional experience or demonstrated interest in human services, workforce development, social
entrepreneurship, or other content area relevant to Cara Collective’s mission.
• Strong analytical and abstraction skills, with the ability to understand the relationships between components and
ask clarifying questions to investigate further.
• Excellent oral, written, and listening communication skills; cross-functional collaboration/teamwork skills; and
the ability to manage multiple priorities in a dynamic, fast-paced environment.

Equal Opportunity Employer
Cara Collective is committed to creating a diverse work environment and is proud to be an equal opportunity employer. Cara
Collective does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation,
age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals
of all backgrounds to apply. If you are a qualified candidate with a disability, please email us at kboelkens@carachicago.org
if you require reasonable accommodation to complete this application.