Client Servicing Administrator

Location: London

Working style: Hybrid, three days in office

Salary: Competitive

The Company:

FLM are a fast-paced wealth management company based in the City of London and look after over one thousand clients. Our company was born out of clients’ desire to pursue their career, take time for themselves and their families without having to worry about financial arrangements. We always put the client first and this is the basis of our success.

Role Overview: Client Servicing Administrator

This is a brilliant opportunity for a highly driven and motivated individual to support busy Financial Advisers and help provide a first-class service to their clients. It is an ideal position for someone who has an interest in finance and has a proven track record of going above and beyond in a supporting role.

Within this role, you will underpin multiple Financial Advisers and be responsible for client servicing, client admin, and compliance/regulatory requirements.

Key Responsibilities

Client Servicing: Client Servicing Administrator

• Act as the first point of contact for client admin and onboarding tasks
• Performing AML checks
• Scan paper Client Financial Reviews (CFR) to client files and input data onto the digital database.
• Managing new business submissions – submit applications and manage cases to completion.
• Chase clients for funds, applications, and any required documentation to enable business to be submitted.
• Preparing and writing Suitability Letters for new investments.
• Managing pipeline for business submitted not yet issued
• Managing e-greeting cards/Birthday cards, and post
• Liaise with advisers/admin centres/third party providers on any business submission or admin queries
• Action surrenders/encashments/premium amendments
• Maintain accurate and up to date client information
• Support client events, marketing, and workload distribution.
• Help to run a paperless office e.g. scanning documents and loading client information onto the digital database
• Supporting the team with ad-hoc projects and administrative tasks

Requirements: Client Servicing Administrator

• Experience within financial services
• Attention to detail with absolute precision
• Analytical and logical approach
• Professional, friendly and approachable manner to clients and colleagues.
• Enjoys and has experience in administrative tasks.
• Understand the frequently changing needs and demands of high net-worth clients
• Broad experience of Microsoft Office (Word, PowerPoint, Excel).
• Experience in areas such as administration, team administrator, administrative assistant, client care, client servicing and some industry experience.

Salary & Additional Benefits:

• Competitive salary
• Internal Training Programme
• PMI after the qualifying period
• Pension after 3 months
• Livi online GP
• Annual leave rollover scheme
• Family-friendly Benefits
• Company Social Events
• Company Issue Laptop and home office Budget
• Stream
• Perkbox
• Modern & Well Equipped Office
• Birthday lie-in

St. James’s Place plc (SJP) is a leading, a highly regarded FTSE 100 Wealth Management company which distributes a range of Investment and Retirement products and financial solutions to a High Net Worth client base.
SJP has funds under management in excess of £216.94bn. This business is well established and highly successful. 

Please note that this Partner Practice will conduct a standard Financial and Identity check on any candidates who are offered a role within this Practice.

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