About Angling Direct

Angling Direct is the UK's leading specialist fishing tackle and equipment retailer, serving anglers through an extensive store network and a growing online presence. With a passion for fishing and a commitment to excellent customer service, we pride ourselves on providing expert advice, quality products, and a great experience for customers across the UK and Europe.

As our business continues to grow, we're looking for a proactive Warranty Claims Assistant to join our Warranty & Returns team on a 3-month fixed-term contract.

This is an excellent opportunity to gain valuable experience within a fast-paced retail and operations environment. Whether you're a university student looking for summer work, a recent graduate seeking practical office experience, or someone looking for a short-term role with a supportive team, we'd love to hear from you.

What you'll be doing

• Managing and progressing warranty claims through our internal systems
• Liaising with stores, suppliers, and internal departments to resolve claims efficiently
• Monitoring open cases and ensuring timely follow-up actions
• Maintaining accurate records and documentation
• Assisting with reporting and general administrative tasks
• Supporting the wider Warranty & Returns team to deliver excellent service

What we're looking for

• Strong attention to detail and organisational skills
• Good written and verbal communication skills
• Confidence working with different teams and stakeholders
• Comfortable using Microsoft Excel, Outlook, and computer systems
• Ability to prioritise tasks and manage workload effectively
• Positive attitude and willingness to learn

Previous administration or customer service experience would be beneficial, but it's not essential. Full training will be provided.

What you'll get

• Full training and ongoing support
• Valuable experience within a national retail business
• Friendly and supportive team environment
• Employee staff discount
• Access to company benefits and wellbeing initiative

If you're looking for a role where you can build experience, develop new skills, and make an impact from day one, we'd love to hear from you.

Apply now to join the Angling Direct team.