Formed in 2011, based in central London, SHY Aviation has since become a global leader in private aviation. Our specialised brokers are available 24/7, allowing us to deliver round-the-clock service. We work alongside top operators to offer our clients the best selection of aircraft at competitive prices.
We are experiencing impressive growth and have recently booked some large Group Charters. Group Charters are considered as aircraft charters for 19-400 passengers and could be in sports, music, corporate incentive or PR and events/weddings for private individuals.
We are looking for someone with experience in selling and running Group Charters to set up and manage a dedicated Group Charter Division. They will be backed by a dedicated Commercial and Operations team already in place. Initially, they will be tasked with generating new sales leveraging from the charters already undertaken. After a successful 6 months to agreed targets, they will then look to recruit additional personnel to grow the division.
Role Overview:
You will be the Aviation Specialist to HNWI and Commercial customers. You will be highly organised, confident, personable, be able to build strong and lasting relationships with clients. You will have sales experience within the Private Aviation/Group Charter industry.
Additional language skills would be extremely advantageous.
Client Relationship Management:
- Build and maintain strong relationships with key stakeholders, decision-makers, and influencers within corporate accounts.
- Outreach and make outbound sales calls and prospecting for new clients.
- Manage a portfolio of high value or key clients.
- Understand the specific needs and requirements of each account and provide tailored solutions to meet their objectives.
- Serve as the primary point of contact for our clients, ensuring excellent customer service and satisfaction.
- Proactively address and resolve any issues or concerns raised by clients, maintaining a high level of responsiveness and professionalism.
- Address and resolve client issues and concerns.
- Cross sell with our Lifestyle department.
Business Development Strategy:
- Develop and implement account strategies to achieve client satisfaction and business growth.
- Outreach and make outbound sales calls and prospecting for new clients.
- Identify upselling and cross-selling opportunities.
- Collaborate with internal teams, including private aircraft sales, marketing, and product development, to align strategies and leverage resources effectively.
- Monitor industry trends, competitor activities, and customer feedback to recommend strategic adjustments and improvements.
- Attend trade shows.
Sales and Negotiation:
- Manage client group charter requests assisting CEO in achieving sales targets and revenue goals.
- Negotiate contracts and close deals successfully with clients.
Qualifications and Skills:
- Strong negotiation skills, with a track record of broking in Group Charter space.
- Exceptional interpersonal and communication skills to build rapport with corporate clients and internal stakeholders.
- Highly organised.
- Self-motivated and results-oriented, with the ability to work independently and manage multiple priorities.
- Proficiency in using CRM software (Zoho) and other sales tools to track and manage corporate accounts.
- Flexibility to travel as required for client meetings, industry events, and conferences.
- You will have experience within the Group Charter industry.
- Ability to manage people and recruit.
- Additional languages would be advantageous.
Our Benefits / Office info
- 25 days per annum annual leave, plus UK Bank Holiday
- Private Medical Cover
- Summer Fridays, early close at 1pm
- Cycle to Work Scheme
- Season ticket loan
- Dog friendly office