Sea Freight Import Coordinator – London Gateway (Hybrid)
Join an award-winning logistics leader driving innovation in global trade.

About the Role
Ready for a new challenge with a company that values your experience and supports your growth? Unsworth is looking for an experienced Sea Freight Import Coordinator to join our team in the London Gateway area.

You’ll be responsible for managing import sea freight shipments from origin through to final delivery, ensuring smooth operations and exceptional customer care.

At Unsworth, we blend industry expertise with smart technology to make global trade simple. As a multi award-winning, independent freight forwarder, we help our clients thrive through agile, tailored logistics solutions.

What You’ll Be Doing

• Managing end-to-end import sea freight shipments
• Liaising with overseas agents, clients, and suppliers to ensure timely cargo dispatch
• Accurately managing shipments using CargoWise within agreed KPIs
• Maintaining high data quality standards to provide our clients with real-time updates via our industry-leading visibility platform
• Ensuring timely receipt and processing of documents and customs clearance information
• Planning and organising final delivery in line with client needs
• Proactively track and trace shipments, addressing any delays or issues.
• Ensuring client SOPs are consistently followed
• Issuing accurate invoicing and job costing
• Building strong relationships with clients to maximise long-term business opportunities

What You’ll Need

• At least 2 years' experience in import sea freight operations within a freight forwarding company – essential
• Experience dealing with time sensitive commodities
• Experience of devanning goods from import containers at port centric facilities
• Proficiency with CargoWise (or similar Transport Management Systems) is desirable
• Strong organisational and time management skills
• Excellent communication and customer service abilities
• Strong attention to detail and effective problem-solving abilities.
• A proactive, solutions-driven attitude with keen attention to detail

What’s On Offer

• Competitive salary package
• Hybrid working for better work-life balance
• Award-winning training and genuine career development
• A supportive, diverse, and innovative team environment
• A range of staff benefits including:
• Healthcare Plan
• Enhanced holiday scheme
• Cycle to work program
• Gym and experience day discounts
• Loyalty rewards and recognition schemes