Job Description of IHS NOC Officer

1. To ensure maximum possible Service Availability and Performance
2. To provision Network Elements (NE) by providing Passive Sources
3. To provide Support Services for Field Engineers and other technical teams

These result in a highly diverse range of duties for the NOC – invariably, due diligence and attention to details are key skills, along with an ability to multi-task and prioritize work appropriately.
Importantly, our NOC engineers must have a solid understanding of IPT’s experience and processes; must be eager and quick to learn, be clear communicators and must be able to use their initiative to tackle a broad range of problems.

Duties and Responsibilities:

-Monitors, Escalates and provides necessary assistance to field engineers in ensuring that sites are live (99.99% of the time)

-Manage and maintain IPT’s Monitoring Systems in order to report network status and boost performance for Mobile Network Operators (MNOs), ISPs (as tenants) and other facilities.

-Execute fault handling and escalation while identifying and responding to these cases on the network, liaising with 3rd party contractors for site integrity during Passive Planned Maintenance.

-Development of knowledge and skills in network and system administration, particularly with regard to IPT’s architecture.

-Tier 2 Support for co-location.

-Ensure 99.9% Availability of Power at all sites, therefore interpreting external alarms to the latter

-Conduct routine checks by logging details of Generator RH, DL and RS while validating PPM references with Service Desk.

-Ensure detailed implication of MTTR in order to surpass SLA

-Team-player with persuasive characteristics to support field Engineers remotely

-Perform any other tasks as stated by line managers


Kindly note that the specified required applicants for this role must have a working experience with IHS or undestand the current mode of operations used by IHS NOC. Do not apply If you do not have the IHS required experience.