Senior Employer Solutions Manager
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Senior Employer Solutions Manager

£48,000 - £55,000 + benefits


35 hours per week (happy to talk flexible working)

Scotland – Central Belt


We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 155,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.


There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities, as well as excellent benefits such as 28 days’ holiday, £125 personal development allowance and access to an award winning pension scheme.

The Role

As the Senior Employer Solutions Manager, you’ll be increasing the reach and influence of the CIPD in building capability and creating learning cultures from mid-sized organisations to national and multi-national enterprises in Scotland. You will hold key account management responsibilities and play an important role in supporting the development of enhanced B2B services.


What You’ll Be Doing

  • Developing new business opportunities and managing accounts from mid-range (40k pa) to large multi-national and national clients (100k+ pa) – developing long term sustainable relationships and revenue.
  • Maintaining effective targeting and pipeline management processes, ensuring ‘next steps selling’ is applied to increase conversions, transaction values and creation of sustainable accounts.
  • Understanding the client’s needs and challenges using a consultative selling approach, with the goal of matching CIPD’s solutions to their business need.
  • Designing comprehensive business proposals that will lead to profitable solutions sales agreements.
  • Managing and developing these new and existing accounts for sustainable long term business relationships and revenue growth.
  • Ensuring smooth delivery of solutions to clients by overseeing the successful implementation of each client project. This includes working closely with the Scotland team and colleagues across the organisation to deliver the required outcomes.
  • Supporting the creation of new revenue generating B2B services and the enhancement/blending of existing ‘Employer Solutions’ services. Work in close partnership with the Lead ES manager, Head of CIPD Scotland and NI, Knowledge and Capability, membership and assessment, ensuring new CIPD products and services are created or adapted to meet the specific needs of B2B clients.
  • Working strategically and in a coordinated fashion with the Employer Solutions team in supporting cross-border opportunities with new and existing customers including account management for designated global family accounts.
  • Engaging in a wide range of networking events to build relationships with HRDs and senior HR professionals across multiple organisations in Scotland.

What You’ll Need To Be Successful

  • Proven business development experience with a track record of success in growing and establishing a portfolio of clients.
  • Excellent organisation and planning skills plus a proven ability to take a lead on delivering projects.
  • Good verbal and written communication skills; with an eye for detail and the ability to build relationships with internal and external stakeholders.
  • Demonstratable interpersonal and commercial skills.
  • Experienced of producing high quality customer proposals and delivering presentations to clients.
  • Experience of challenging colleagues in collaborative manner, and proactively bringing issues, concerns and opportunities to the fore and, working with colleagues to establish workable solutions.
  • Excellent prioritisation skills and the ability to work independently to meet deadlines.
  • Strong conceptual and analytical ability to generate insights that can be applied to our sales and account management activities.
  • Passion and desire for Human Resources and providing excellent customer service.
  • Strong team-player, understanding the synergies of working closely with Employer Solutions team and CIPD as a whole.
  • Digital literacy is essential; Microsoft Office (especially Power Point) and spread sheets skills are a key requirement.
  • Experienced in working with Salesforce.

Please note, this advert is due to close on Monday 1 November 2021.

If this role describes you and your career aspirations, then click APPLY.

CIPD: valuing everyone as an individual! The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met.

We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore, we would urge you to submit an application as soon as possible