Learning Delivery Executive, B2B
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Learning Delivery Executive, B2B

£32,000 - £35,000 + benefits

12 month FTC (maternity cover)

35 hours per week (happy to talk flexible working)

Wimbledon (hybrid working available)


We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 157,000 members committed to championing better work and working lives. We’ve been setting the benchmark for excellence in people and organisation development for more than 100 years, helping members build their professional expertise and organisations build their HR and leadership capability.


There has never been a more interesting or important time to join us. We offer a friendly and stimulating culture and a wide range of professional development opportunities, as well as excellent benefits such as 28 days’ holiday, a personal development allowance and access to an award winning pension scheme.

The Role

As the Learning Delivery Executive, B2B, you will be responsible for successfully managing the end-to-end operational delivery of CIPD Learning’s digital, blended and face-to-face solutions and “Accredited Programmes”. This includes liaising with Learning Design Teams to scope operational delivery requirements, scheduling online virtual classrooms and webinars, blended and face-to-face events, facilitating the provision of learning resources, supporting learners and encouraging learning feedback. In the B2B setting the Learning Delivery Executive ensures that the learning service provided to commercial clients, and where appropriate in supporting international learning, has an excellent ‘customer-first’ approach, enhances CIPD’s professional reputation and supports its profitability.

What You’ll Be Doing

  • Facilitating the end-to-end management of the operational delivery of CIPD Learning’s digital, blended and face-to-face solutions and “Accredited Programmes”.
  • Planning and scheduling the delivery of learning programmes and events to meet the requirements of clients and the Employer Solutions Team.
  • Collaborating with internal CIPD teams and other stakeholders to drive the continuous improvement of learning operational processes and customer experience.
  • Supporting with the gathering of insights and statistics to report B2B learning quality and impact.
  • Providing learner support in queries about learning delivery and encouraging learner engagement.
  • Supporting the development and scheduling of marketing for learning solutions and programmes.


What You’ll Need To Be Successful

  • Experience in delivering excellent customer service.
  • Experience in people and team management using a delegating and empowering approach.
  • Experience in working in an organisational learning environment.
  • Commercial awareness and business management skills.
  • Excellent organisational skills and the ability to work to deadlines, with multiple priorities.
  • Excellent written communication.
  • Excellent IT and digital skills including the use of Microsoft Office products including Teams
  • Knowledge of HR and the people profession especially within learning and development, organisational development and design and people management


Please note, this advert is due to close on Tuesday 2 November 2021.

If this role describes you and your career aspirations, then click APPLY.

CIPD: valuing everyone as an individual! The CIPD define diversity as valuing everyone as an individual – we value all our employees, customers and clients as people. Harnessing these differences creates a productive environment in which everybody feels valued, where their talents are fully utilised and organisational and personal goals are met.

We are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore, we would urge you to submit an application as soon as possible